Having managed retail businesses for 16 years I’m focussed on meetings people’s needs.
In 2007 I joined Scottish Natural Heritage (SNH) to help the government agency become more customer centric. Early projects included designing a CRM, improving the complaints procedure and eastablishing a customer/stakeholder insight programme.
In 2013 I took over the intranet project; went back to first principles and developed a 3 year plan. The project has changed my career and led me to embrace user first principles and Agile working.
Intranets are undervalued and mis-understood. I’m on a mission to tell a different story – beginning with business benefits!
Scottish Natural Heritage won the StepTwo Intranet and Digital Workplace Silver award 2017. Navigating internal politics and wading through mounds of strategic dependencies isn’t my idea of fun. I don’t expect it’s yours either! Capturing the benefits and dis-benefit for your project is good practice and will ultimately lead to success. During the session I’ll share my […]