Head of Digital Services - Large Public Sector Organisation
Scott is the Head of Strategic Digital Services with over 18 years experience. His team’s award winning products serve over 2 million citizens annually. He is a big advocate of building services around users needs having embraced Agile principles over 5 years ago and has never looked back, often speaking on the subject at events and being active in the community.
Scott will take attendees on a journey through the roll out of their award winning collaborative intranet. How the team engaged with employees to understand their needs and built the content, navigation and design around those needs. This was against a backdrop of very different use cases for fast moving hierarchical organization. Key takeaways: […]