What are and what will be the biggest challenges for the intranet/digital workplace responsible in the forthcoming years?
Some of the speakers from IntraTeam Event Copenhagen 2018 have answered questions regarding the intranet/digital workplace in the future. Below you can read what the speakers think about the question What are and what will be the biggest challenges for the intranet/digital Workplace responsible in the forthcoming years?”.
Adrian Gagala – dormakaba: Keep it simple. The tendency is to over-engineer an Intranet with too many gadgets and tools. As Jony Ive (Apple) said “True simplicity is derived from so much more than just the absence of clutter and ornamentation. It´s about bringing order to complexity”. To be honest: this is a hard task to achieve, but the reward is promising.
Alexander Kluge – Kluge Consulting: Helping people to use social technologies, connect to colleagues, build there own digi-tal identity, become a digital amabassador. One of the key methodologies will be Work-ing Out Loud to help people using social collaboration to do work more efficiently.
Alistair Pugin – Britehouse: My number 1 challenge is where information is stored. Currently, people work on multiple devices, from multiple sources with content stored based on how they create it. Being able to manage and protect the content is paramount. We have changed the way we work, and technology is playing catch up.
Alvaro Felipe Moerzinger – Euroclear: -Content governance (where should content be stored) – In an ever increasing cyber threats environment, how do you assure employees ‘ user experience are not hindered by the need for us to be cyber secure. – Technology tools are moving too fast. Employees are becoming more demanding and it’s not easy for organisations to deliver at such a fast pace.
Dennis Agusi – Philips: I think the biggest challenge is creating really one place where everything comes together with a strong governance. We see that the rise of Teams result in people living in Teams and not in their inbox anymore. If Teams will expand with further features, it might become the main source for people, which might affect intranets as the entry point to the digital workplace.
Geert Nijs – KBC Group: To social it, to loosen control. Put the employee in control how he/she wants to work. Not just an “average” intranet/workplace (focus on cost), but something the employee can configure, even can choose the hardware (laptop, Mac, tablet)…
Maish R. Nichani – PebbleRoad: Ambition and accountability will be the biggest challenges. Organisations may struggle to find the right people with the vision and the will to see through change in the digital workplace. Many organisations will still think that technology will bring them the change.
Jon May – University of Westminster: As internet services change, people’s expectations change. Everything should take a smaller number of clicks to reach, it should almost be intuitive, and know what you’re looking for (and here where AI comes in!)
Katharina Krentz – Bosch Group: Bringing together all relevant stakeholders to create a user-centric and ease-of-use digital workplace, which can continuously adapt to people and company needs.
Martin Stubbs-Partridge – Scottish Natural Heritage: The biggest challenge will be government politics. It is likely agencies will be forced to years? share intranet platforms rather than manage their own. Scale is often seen as a panacea. The reality is often different with benefits lost from areas that often aren’t costed – such as communication and collaboration!
Scott Fulton – Large Public Sector Organisation: Cultural adoption as technology evolves and information security.
Stefan Bitzer – Volkswagen Group: Data security and data privacy and involving all employees (especially the “older” ones).
Michael Taylor – Deutsche Bank: News, tools, organisational information and contacts. The format they are in can be flexed but needs probably won’t change. Speaking to the above points, it could splinter up, some groups won’t want to be part of it and overall ownership becomes a battleground.
Wil Arndt – OpenRoad Communications: The biggest challenge is also the biggest opportunity. As the digital workplace is filled with more and more specialized applications tailored to specific niches, the explosion of choice will be overwhelming (it already is). Add to this the blurring of applications’ value propositions as developers add more and more features intended to grow business and claw users from lateral competition (think Dropbox adding realtime collaboration and commenting, or Slack adding conference calling features), and the ability for the intranet buyer to determine the best product set(s) for their workplace will become more and more confusing. This challenge also presents an opportunity for intranets to “double down” on their core value: a hub that connects the whole organization as well as the constellation of applications an organization uses both front- and back-office.
Dayle Collins – PwC: 1. Today anyone can access and download the world’s most advanced software tools and applications at very little cost, and often for free. So it will continue to be a challenge to explain to people within the enterprise why they too can’t have the world’s most advanced software tools and applications for very little cost. 2. Keeping pace with technology change and keeping pace with people’s exponentially increasing expectations of what technology can do.
Andrew Pope – Innosis: The speed of change, huge number of digital tools available that causes confusion as to the exact purpose and hierarchies, silos, fears of working out loud restricting our ability to collaborate effectively on social intranets.
Chris Tubb – Chris Tubb Consulting Services: Practitioners must concentrate much more on strategy and governance, in particular content strategy and content governance. All is lost without the basics.
Sam Marshall – ClearBox: As always, we’re asked to do a lot with relatively little. Securing an ongoing budget that covers not just business-as-usual but incremental improvement will be essential.
Scott D McArthur – Sculpture Consulting: The corporate brain – populating, maintaining and sharing.
Steve Bynghall – Two Hives: The big challenges never really go away. Change management, findability, keeping content up to date and so on – all done with a small team and too little budget.