Where do you see the digital workplace in 3 years?
Some of the speakers from IntraTeam Event Copenhagen 2019 have answered questions regarding the intranet/digital workplace in the future. Below you can read what the speakers think about the question Where do you see the digital workplace in 3 years?
Benjamin Niaulin – Sharegate: There shouldn’t be any one person in charge of the Digital Workplace. It’s word that encapsulates change in an organization beyond IT. It’s a transformation of the business and its processes and will likely be done by various people in different department.
Cecilie Rask – Danish National Police: I think we’ll se more AI solutions in the digital workplace. In general the digital workplace will be conceived as smarter and more intuitive.Search and findability will continue to be a core focus point. And then we’ll spend more time improving the overall employee experience across tools.
Christian Buckley – CollabTalk: More automated, more integrated, and dynamically connected to even more of our core enterprise systems and data – and more accessible through our personal devices. I am a huge proponent of intelligent systems, and believe we are about to enter a new era of AI-driven plug-and-play.
Elizabeth Marsh– Digital Work Research: Highly personalized, connected experience bringing together key elements of information, data, communication, connection/ collaboration.
Frank Sielaff – Merck: Besideworkplace efficiency, further goals will emerge: change enablement and employee engagement. People/workplace analytics will become integral part to monitor employee engagement and tailor change activities.
Gillian McCann – Workgrid Software: The digital workplace will emerge into the intelligent workplace – a way to take all the siloed applications that make up the digital workplace and bring them together into an interconnected and simplified experience. This experience will be powered by automation and artificial intelligence including the use of chatbots and virtual assistance. The digital workplace will be adaptive and intelligent, taking into account an employee’s needs and preferences to deliver information on a contextual basis.
Jesper Bylund– Region Skåne: Three years from now, the Digital workplace world will be a bit more mature. But governing this will still be a big challenge.
Kimberley Morrison – Arriva: The digital workplace is wherever the employee is. Whetherthat is on the shop floor, in an officebuilding, in a cafe or at home. The digital workplace is going to enablepeople to be more efficient in theirrolesthroughflexibility and choicewhen it comes to the waywework and the wayweworktogether.
Laura Rogers – IW Mentor: I think that there will be even more of a trend toward remote workers in 3 years. I also think that when it comes to our young people and joining the workforce, there will be a trend toward formal education being less relevant, and workers’ skills being more of a focus.
Lena Hildeberg – Bonnier Broadcasting: More and more organisations will use Office 365, if their IT departments are making the decisions.
Luis Suarez– Panagenda: The digital workplace will continue its path of integration with different applications and services to provide a more holistic approach around the employee experience.
If there is a key word emerging stronger than ever it’s ‘Integration’. More than anything else, because customers are starting to understand how the one-size-fits-all model for their digital workplace efforts is a thing of the past and need to fast forward into today’s more complex work reality than ever: working in multiple initiatives through networks and online communities and having to accommodate to different needs, not just for internal collaboration and knowledge sharing, but also externally with customers and business partners in a more open, transparent and public manner.
Finally, the digital workplace will become pervasive and porous enough to help the good old notion of having a firewall disappear as part of the demands of a new ecosystem: co-creation and delighting customers with digital, social tools.
Malou de Rooy – JACOBS DOUWE EGBERTS: – Mobile first everywhere.
– Less email.
– Increased connectivity between functions, markets, regions.
– The primary place for your work.
Martin Boejstrup– Microsoft: Continually Empower Microsoft customers to achieve more.
Martin White– Intranet Focus: Still not providing effective solutions to find information, knowledge and expertise, especially in organisations working in more than one language.
Neil Barnett – Heathrow: Focused on usability, the branded user experience that’s unique to the organization and making work life easier by automated artificial intelligence and machine learning.
Patrik Bergman– Haldex AB: As something of a paradox: More and more digital tools and modern learning platforms will be integrated into a cohesive place where you get things done no matter where you are. Meanwhile, we will probably call it the “digital” workplace less and less. It will just be where we work.
Per Birk Olsen – Danish National Police: Businesses will realize that they should band them self not launching too big a digital workplace but use more small steps implementing and learning how to get the best ROI’s.
Ralf Larsson – Electrolux: More seamless user experience. And a big increase in adoption on mobile ways of working. Even bigger focus on employee engagement. More agile ways of working online.
Richard Harbridge – 2toLead: Digital skills are already important to users and organizations today. In a few years these will be more universally tracked and measured, while being seen as a more strategic differentiator and competitive advantage.
Organizations that are aligned with modern technologies will be pursuing more automation, process improvement, and AI assisted approaches to collaboration and content creation further leading to an acceleration in productivity and output.
We will begin seeing the first impact of knowledge worker roles/jobs shifting from AI impact in the information worker space. I expect us to be beginning to shift from a productivity centric approach to technology and digital workplace improvement to a more creative centric approach to technology and digital workplace environments/platform support. It’s less about ‘helping a user reduce clicks’ and more about accelerating a users impact by giving them AI supported ‘ideas’ and more to improve their creative output and capacity.
Sharon O’Dea – Lithos Partners: The evolution of the intranet will mirror that of consumer web services – becoming smarter, more human, more personal and more integrated.
Simon Thompson – Experience Applied: Digital workplaces will become more connected and more diverse.Intranet pages will become aggregators of all kinds of workplace information, not just news and information, but including HR information, learning and development tools, sales data or live logistics. It won’t be one way either, web and app interfaces will provide data entry and control facilities at the point of user need.
Stacy Wilson– Eloquor Consulting: I do not believe things will have progressed very far for a majority of employers. Some will do a great job integrating solutions and delivering positive user experiences. Many others, however, will still remain on the sidelines. Still others will talk about their environment as if it is a digital workplace, but not really deliver on user expectations.
Steve Sale – AstraZeneca: I think we will see an explosion of chatbots and ‘intelligent’ services, the trick is going to be coordinating these so that users don’t get confused. For instance, I suspect that there will be an explosion of chatbot chatbots implemented to help users work out which chatbot they should be chatting too…
Suzie Robinson – WSH Group Limited: Given how much things have progressed in the last few years, I suspect there will be yet more innovative technology and trends in the next 3 years. I think that we will see even less centrally controlled content, with a lot more control being given to the end user. I suspect there will still be companies that haven’t caught up with the current technology, so the gap between strong and poor sites will get bigger.
Trude Hole – Bouvet: 1) More data driven information cross silos in the organization. 2) Personalized to the employees work assignments. 3) Use of best of bread apps.