What will be the key features on the digital workplace in 3 years?
Some of the speakers from IntraTeam Event Copenhagen 2019 have answered questions regarding the intranet/digital workplace in the future. Below you can read what the speakers think about the question “What will be the key features on the digital workplace in 3 years?”
In 3 years? Likely we will be implementing or just finished implementing changes to our core processes. Instead of taking what we used to do and make it digital, we will be looking at technology to re-invent how we do things within our organization. I also suspect we will stop using the word Digital Workplace as it will be more of a common way of work.
Cecilie Rask – Danish National Police: Search will continue to be a focus point, as will collaboration. An area of growth I thinks will be clever out-of-the-box dashboard solutions.
1) Search 2) Artificial Intelligence 3) Augmented Reality (though it will still be early for the practical application of this segment).
Elizabeth Marsh– Digital Work Research: Digital assistant offering ‘to dos’, reminders, notifications etc. Dashboards for easy access to key data. Seamless access when/where it’s needed, across devices.
Frank Sielaff – Merck: 1)Strategy/Chance cascade & feedback, Change communications, training, knowledge transfer. 2) People/workplace analytics. 3) Personal assistant.
Gillian McCann – Workgrid: – AI Automation.
– Unified Experience.
– Intelligent Core (understanding employees needs and intents).
Data Analytics: having the ability to evaluate the health and maturity of digital workplaces as well as being able to measure due progress is going to become more relevant by the day and in 3 years time I don’t we would be able to see a single digital workplace without analytics in place.
– Social Collaboration: we all know it all starts with individual productivity, to then move into team productivity, but one other key feature I can see in the next 3 years is the consolidation of social collaboration through ESNs to help facilitate different conversations happening through networks and online communities. Messaging Apps can’t scale into the thousands of knowledge workers and still make sense, so one key feature is having the ability to scale when cooperating / collaborating across the enterprise. In a nutshell, ESNs will become even more relevant than today.
– Digital Assistants: faster, more efficient computing programmes that would help augment our capabilities for better decision making by automating plenty of the manual tasks we currently do today. Perhaps those digital assistants would be the ones processing our email Inboxes! ?
– Search: The amount of information & data we create in digital workplaces, if only, continues to increase at a rather rampant pace, so another key feature I can see emerging in the next 3 years are holistic search engines that help us navigate through the maze of multiple knowledge repositories for different teams, networks and communities and present them in a manner where we could reuse the information right away for whatever the task we may be doing at the time. Context will regulate such search results, based on the task at hand, but will cover the entire spectrum of what’s available to search in. There are quite a few I can think of from top of my head, but here are 5 of them that I think would become some of the key capabilities in the digital workplace, if not already:
– Networking: At a time where work has shifted towards networks and online communities, one other key feature I can see emerging rather strong for digital workplaces is the ability to establish connections, help knowledge workers build, nurture and sustain social networks across the organisation AND externally as well with customers and business partners. At the moment that’s only happening internally for some organisations, but we will see that new capability of building those networks across the firewall to help facilitate both the co-creation process. As a result digital workplaces would become a lot more pervasive and porous blurring the company’s firewall limitations with an immediate result: open knowledge sharing and social learning environments.
Cross-repository content and knowledge management. Too many organisations have multiple collaboration applications and still rely on shared drives. Eliminating these silos will be very important, and challenging.
Smoothness, pleasant surprise, and learning as part of your work. The systems you need are integrated, the things you need come to you instead of you searching for them, and you learn from others as a natural part of your day.
Digital Hubs or Intranet experiences will still be relevant based on their ability to improve navigation and integration.
AI will be integrated in typical worker tools (Office, Outlook, Teams, Intranets etc.) in ways that are intuitive and immediately accessible to many users. Enhanced by organizations who know how to ‘improve’ and leverage these effectively.
Mobile work – out of the office and on a multitude of devices will begin or already outpace other methods of work in some industries and some leading companies.
The digital workplace will increasingly resemble the real workplace and it’s workflows and life cycles. Content and tools will be where you need them, whether you are on a classic intranet page, in an enterprise social environment, or in a mobile app.
More smalltask-based features that drive adoption and integrate into an employee’s day-to-day digital experience. More intuitive and automated (AI?) tagging and governance tools to ensure a better search experience. Improved metrics and associated analysis to drive ongoing enhancements and investment decision-making.
Better tools for user uploaded content and tailoring. I’d like to see more companies working together to integrate software more completely, so that everything becomes one seemless integrated digital workplace.