AI in action: Driving user adoption of Copilot at ING

Discover how we drove the user adoption of M365 Copilot during the 2024 Proof of Value and use these insights at Global Workplace Services to prepare for a large scale-up.

Learn more about how we did research to find out if and how this GenAI tool can leverage for improved productivity and increased employee experience.

See how ING is promoting AI literacy to empower its workforce, enhancing technology adoption while staying within the risk appetite of a financial institute.

Key takeaways:

  • – Think you did a good job with your microlearning set-up? Think again and make it even smaller.
  • – Getting employees to try Copilot is easy. Keeping them engaged despite disappointments and frustration during their learning curve is the real challenge.
  • – Find your ambassadors before they find you. Make sure to identify them as early as possible so that they can help you speed up User Adoption.
Adoption and Change Management AI Collaboration Copilot Internal Communications