Case study: Fostering a culture of learning to accelerate the knowledge supply chain

Main Room

Who gets to ask “dumb” questions in your organization? Who feels comfortable saying “I don’t know” in a large meeting? Who is confident trying something weird?

These are all examples of great learning opportunities – and things that happen infrequently in daily work. How do you shift from a “Know-it-all” culture to a “Learn-it-all” culture? It’s a complex challenge that requires a shift in mindset, strategy, leadership, and governance.

The Microsoft Hardware Group accepted this challenge and invested in a Culture of Learning program charged with leading this shift. The CoL Program goals include strengthening collaborative networks, democratizing expertise and knowledge sharing, and empowering employees in ways that amplify a sense of belonging.

In this session, Rachel will share how Microsoft Hardware’s CoL Program designed, developed, and implemented its cultural change initiative using traditional community of practice network as a springboard. It will be followed by a conversation with Nadia Huda, Microsoft Hardware’s CoL Program Lead.

Key takeaways: 

  • – Structuring a workplace collaboration and culture change program.
  • – Developing a collaborative, shared ownership strategy.
  • – Defining stakeholder engagement plans and processes.
  • – Challenges and opportunities of working across business units to change the way a 40,000-person organization works.


This session will be recorded and made available for the participants in our online community.

Adoption and Change Management Collaboration Enterprise Social Network Governance Intranet and Digital Workplace Knowledge Management Microsoft 365 and SharePoint Search and Findability