Generating business value by unlocking knowledge flows

Knowledge Management is no longer a nice-to-have in the era of Copilots; it’s the primary use case and starting point, to reap the benefits of AI solutions and avoid poor quality results and “AI hallucinations.”

By taking a pragmatic approach as opposed to an academic one, focus should be on identifying and eliminating blockers for Knowledge Flows, across an organisation’s business processes, as opposed to a traditional approach where the KM process exists in parallel, as a supporting function.

In this session, we will look at different types of blockers:

  • – Organisational blockers
  • – System-related blockers
  • – Individual blockers

 

As well as the importance of Culture as a common denominator and change enabler, to create employee engagement and unlock creativity, innovation and collaboration, with employee wellbeing and happiness as key metrics.

Key takeaways:

  • – Why old KM frameworks and strategies no longer scale at the rate of AI service evolution.
  • – Understand what common blockers are and how to identify them
  • – Why Content Governance is critical but not sufficient to enable Knowledge Flows.

 

How employee engagement contributes directly to an organization’s P&L and why wellbeing and happiness are key to achieve engagement.

Adoption and Change Management AI Collaboration Copilot DEX (Digital Employee Experience) Governance Knowledge Management Microsoft 365 and SharePoint