Knowledge Management is no longer a nice-to-have in the era of Copilots; it’s the primary use case and starting point, to reap the benefits of AI solutions and avoid poor quality results and “AI hallucinations.”
By taking a pragmatic approach as opposed to an academic one, focus should be on identifying and eliminating blockers for Knowledge Flows, across an organisation’s business processes, as opposed to a traditional approach where the KM process exists in parallel, as a supporting function.
In this session, we will look at different types of blockers:
As well as the importance of Culture as a common denominator and change enabler, to create employee engagement and unlock creativity, innovation and collaboration, with employee wellbeing and happiness as key metrics.
Key takeaways:
How employee engagement contributes directly to an organization’s P&L and why wellbeing and happiness are key to achieve engagement.