Mobile collaboration for operational workers

Room: Denmark

Our operational colleagues are delivering value on the frontline, engaging with customers on a daily basis or creating the products or services, the core of any business. Yet there are significant gaps in communication solutions with them, often there are no modern engaging ways to communicate with them.

The value of closing this communication is immense, as we truly believe that happy employees make happy customers.

Julia will share her insights from the exciting journey of introducing a mobile employee app for 550k employees of Deutsche Post DHL, which is already known as a #gamechanger between operational managers

You will learn in this session

  • – Why the focus on operational workers is vital for your business?
  • – How to engage with this employee group digitally?
  • – How to provide relevant content and create value for THEM?

 

About Deutsche Post DHL

Deutsche Post DHL Group is the world’s leading logistics company. The Group connects people and markets and is an enabler of global trade. It aspires to be the first choice for customers, employees and investors worldwide. The Group contributes to the world through responsible business practice, corporate citizenship and environmental activities. By the year 2050, Deutsche Post DHL Group aims to achieve zero emissions logistics.

Adoption and Change Management DEX (Digital Employee Experience) Internal Communication