Katja van Wel, <br> ING (NL) <br>

Katja van Wel,
ING (NL)

Employee Experience and User Adoption expert

Katja van Wel is an experienced Customer and Employee Experience professional with extensive experience in driving digital transformation at ING.

In her role as an Employee Experience expert at Global Workplace Services, she focuses on M365 adoption.

In 2024 she has gained broad experience with driving the adoption of M365 Copilot on a global level in a retained Proof of Value at ING.

Before her role at ING, she has worked at TOTE-M consultancy. One of the first consultanty bureaus in the Netherlands to apply a research based methodoly to improve customer experience by customer journey mapping.

Best change management learning: Never work harder than your sponsor.

AI in action: Driving user adoption of Copilot at ING

Discover how we drove the user adoption of M365 Copilot during the 2024 Proof of Value and use these insights at Global Workplace Services to prepare for a large scale-up. Learn more about how we did research to find out if and how this GenAI tool can leverage for improved productivity and increased employee experience. […]

Adoption and Change Management AI Collaboration Copilot Internal Communications
READ MORE