Martin is an information scientist and the author of bothMaking Search Workand Enterprise Search. He has been involved with optimising search applications since the mid-1970s. Martin worked on search projects in both Europe and North America, mainly in the pharmaceutical, engineering and manufacturing sectors but has also conducted two large-scale projects for global law firms. Since 2002 he has been a Visiting Professor at the Information School, University of Sheffield, and he is keen to bring together the search research community and search managers, as they have much to learn from each other.
There is general agreement that enterprise search performance and search satisfaction is poor. Although search managers pay attention to search logs these do not show the reasons why performance and satisfaction are poor. In this presentation eight key factors in achieving a significant improvement in search satisfaction will be presented. A report providing more details […]