Martin White, <br> SearchResearch Online (GB) <br/>

Martin White,
SearchResearch Online (GB)

Principal Analyst

Martin White is Principal Analyst, SearchResearch Online and has been a Visiting Professor at the Information School, University of Sheffield, since 2002. Since 1999, he has undertaken over 100 information management and enterprise search projects, primarily with multinational organisations. He is the author of nine books on a range of information management topics, including Enterprise Search (O’Reilly Media 2nd edition 2015). His 10th book, on workarounds and shadow IT, is being published in July 2023.

Is AI in the digital workplace a solution to employee dissatisfaction with search?

Main Room

For over two decades surveys (including from IntraTeam) have indicated that only in 1 out of 5 organisations does enterprise search deliver a highly satisfactory experience. The promise of search vendors is that AI-based solutions will deliver significant search improvements in a digital workplace. This session considers if this is going to be the case […]

Adoption and Change Management AI Business Case DEX (Digital Employee Experience) Governance Intranet and Digital Workplace Knowledge Management New Technologies (AI, VR, Chatbots etc.) Search and Findability Usability

Round table: Will AI improve enterprise search satisfaction

Round table Room

A substantial number of new vendors now offer AI/LLM-based solutions for enterprise search. Potentially, these could be of significant benefit in improving the low levels of satisfaction with enterprise search that emerge from IntraTeam surveys. But how and when? Should your organisation be an early adopter, or should you wait and see? Discussion points: – […]

Adoption and Change Management Business Case Intranet and Digital Workplace Microsoft 365 and SharePoint Search and Findability Training