Susan Hanley is a business analyst and information architect specializing in the “people side” of intranet and collaboration solutions. She is a Microsoft Office Apps and Services MVP and the co-author of the Essential SharePoint book series and writes the Essential SharePoint blog for Computerworld.com.

Sue’s areas of expertise include knowledge management, information architecture, collaboration and intranet strategy, user adoption, governance and business value metrics. Immediately prior to establishing her own consulting practice, Sue led the Portals, Collaboration, and Content Management practice for Dell Professional Services.

Follow Sue on Twitter or her Essential SharePoint blog for ComputerWorld.