Susan Hanley, <br>Susan Hanley LLC (US) </br>

Susan Hanley,
Susan Hanley LLC (US)

Business analyst and information architect specializing in the “people side” of intranet

Susan Hanley is a business analyst and information architect specializing in the “people side” of intranet and collaboration solutions. She is a Microsoft Office Apps and Services MVP and the co-author of the Essential SharePoint book series and writes the Essential SharePoint blog for

Sue’s areas of expertise include knowledge management, information architecture, collaboration and intranet strategy, user adoption, governance and business value metrics. Immediately prior to establishing her own consulting practice, Sue led the Portals, Collaboration, and Content Management practice for Dell Professional Services.

Follow Sue on Twitter or her Essential SharePoint blog for ComputerWorld.


Your Intranet shopping List: Must have capabilities for your modern, intelligent Intranet on Microsoft 365

Main Room

If you are shopping for or planning a new intranet, what capabilities do you need to have? What do you need to think about to ensure that you deliver success? How does Microsoft Teams factor into your intranet? If you are wondering about the answers to these questions and more, this session is for you! […]

Business Case DEX (Digital Employee Experience) Enterprise Social Network Internal Communications Microsoft 365 and SharePoint Usability

Transforming knowledge flow with Microsoft 365

Main Room

With Project Cortex, Microsoft has introduced significant innovations for KM and intelligent content services. But what if you don’t have Project Cortex or are still thinking about it? In this session, you will learn how you can use the available applications in Microsoft 365 to support and transform the flow of knowledge in your organization […]

Knowledge Management Microsoft 365 and SharePoint