Susan Hanley, <br> Susan Hanley LLC (US) <br/>

Susan Hanley,
Susan Hanley LLC (US)


Susan Hanley is a business analyst and information architect specializing in the design, development, and implementation of successful knowledge management, collaboration, and intranet solutions based on SharePoint and Microsoft 365. She is a Microsoft Office Apps and Services MVP and the co-author of the Essential SharePoint book series. She also writes the Essential SharePoint blog for

Prior to establishing an independent consulting practice, Sue led the Portals, Collaboration, and Content Management practice for Dell Professional Services and was the Director of Knowledge Management for American Management Systems.

Findability and discovery strategies for Microsoft 365

“I have all the resources I need to do my job successfully” is a key measure of employee satisfaction. Improving the findability and discovery of your organizational assets and knowledge can help improve this key measure. In this session, we’ll review several different strategies to improve findability in Microsoft 365 – from simple tips to […]


Workshop: Organizing and searching and finding, oh my! Improve your Microsoft 365 intranet with effective Information Architecture and Search

In this 2-part workshop, you will learn practical tips and best practices to improve “findability” and information organization for your intranet. In part 1, led by Susan Hanley, learn about how to plan an effective information architecture for your modern intranet. Take away practical approaches for planning navigation across the entire intranet and on individual […]